THE BARISTA

2019 – MONDAY 18 MARCH

THE BARISTA

It is my habit to go for a coffee at 5am every morning.
The bakery/coffee shop opens at five, so I am usually the first customer each morning.
They have a roster of about five different baristas and it is always interesting to me to see the different way each one attends to their task.

THE DISINTERESTED
I have the same medium flat white at 87 degrees – to take away.
Every morning this girl asks the same question. “What can I get for you.” No smile and no eye contact.
Coffee never full – 78degrees

THE DISENCHANTED
These baristas have to start early, and must have the shop opened and ready for action by five am.
This barista tells me the same thing every morning – how hard it is to rise early and how big a job it is to set up on her own.
Usually not ready to serve until ten past five.
Coffee always slow – 75 degrees

THE DELIGHT
This girl greets me with a “good morning Steve.” And always asks me how my day has been so far.
Her cheerful chatter is so welcoming and always makes the coffee taste better.
Coffee and chatter – 87 degrees

RULES OF THE PEOPLE GAME
It is all about the customer.
Don’t make their coffee – make their day.
A cheerful greeting – is good for the soul.
Communication is the highest form of honour.
Happy customers – are repeat customers.
Never serve a crowd – make the individual feel special.
To hear your name – is the sweetest of sounds.
87 degrees is a request – not a suggestion.
Train the spirit – then the skill.
Keep to your time promises – open and close on time.
Don’t just turn on the lights – switch on your spirit.
Front counter service – runs the company.

GREAT BARISTAS – ARE CREATORS OF BETTER THINGS

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